Page cover

🐞Troubleshooting

🪱Troubleshooting Guide

This section helps you resolve common issues with Glowie and configure your system properly for smooth operation.

🛠️ How to Configure Your PC for Glowie

If you're experiencing issues opening or running Glowie:

  • Disable your antivirus or firewall, which may block Glowie's operations.

  • Ensure your PC is up to date (Windows updates).

  • Always use the latest Glowie version — click the version number on the top of the Glowie app to verify.

🔌 API Integration Errors

Captcha Solving Errors:

  • Use Set Hostfile in GlowKey to configure captcha solving.

  • Double-check API keys are correctly input in GlowKey.

API Key Problems:

  • Confirm your key is correctly entered.

  • Ensure the key is active and not expired.

  • Monitor usage and balance from your Profile Tracker on the Glowie Home page.

⚠️ Some API services rate limit requests. If you get errors, wait or rotate services.

📊 Module Performance

  • Glowie can be resource intensive. Make sure your PC isn't maxed out while using it.

  • Higher quality proxies improve performance.

  • Restart your PC after long Glowie sessions for best results.

🚨 Commonly Reported Problems

❓ "Why is my captcha not solving?"

Fix:

  • Make sure your Captcha Solve API Key is active.

  • Use Set Hostfile in GlowKey.

🕒 "Why is my module stuck on the Node loading screen?"

Fix:

  • Delete the folder: C:\Users\YourUsername\AppData\Roaming\npm-cache

  • Then restart the module.

📂 "Why is my database not importing/exporting?"

Fixes:

  • Right-click on bas-databases in AppData/Local and ensure Read-Only is unchecked.

  • Restart your PC.

  • Temporarily disable all antivirus/security settings.

🚫 "Database connection failed (port 15442 error)"

Fix:

  • Check firewall settings and add Glowie as an exception.

  • Free up space — ensure at least 4GB is available on your hard drive.

  • Try clicking Run without database if necessary.

🔐 "Database won't start due to locked file (mongod.lock)"

Fix:

  • Navigate to: C:\Users\YourUsername\AppData\Local\BasDatabases\Database.31838\current\mongod.lock

  • Delete mongod.lock and restart Glowie.

Here’s a complete write-up for all three of the new issues you provided, formatted for your Troubleshooting section:

❌ "Failed to rename dir"

This error usually happens when your computer runs out of disk space and Glowie can’t complete a file operation during an update or launch.

✅ Fix:

  • Free up disk space by deleting unused files or clearing your recycle bin.

  • Once space is available, restart your PC and try launching Glowie again.

❌ "libcurl.dll was not found"

This error indicates a missing library file required for Glowie to function properly.

✅ Fix:

  • Restart your PC. In most cases, this will fix the issue if the file was just added during an update.

  • If the error persists, reinstall Glowie to restore missing files.

❌ "Failed to write engine file"

This occurs when Glowie can’t write to or update its engine files—often due to permission errors or corrupted local data.

✅ Fix:

  1. Close Glowie completely.

  2. Navigate to:

    C:\Users\YOUR_USERNAME\AppData\Local

  3. Delete the folder named:

    BasEngine

  4. Restart the Glowie launcher. It will re-download the engine files automatically.

Let us know in the support channel if you're still running into issues!

PreviousLogsNextAutomation Scheduling

Last updated